Submit A Complaint

If you wish to make a complaint, highlight a concern, or have any comments about the service or the treatment you have received from us, then please let us know. If you want to tell us about a positive experience, please use the “submit feedback” page which can be accessed by clicking here.

All our staff have a duty to try and resolve any complaints or issues whilst on duty. If you feel that your complaint has not been sufficiently dealt with, it can be escalated to our Complaints Department / Operations Department. Please see complaints policy for further details by  Clicking Here.

If you are making a complaint, we will undertake an investigation into the issues raised and aim to provide a full written response within 25 working days. Where this is not possible, either due to a delay occurring or the complaint is of a more complex nature, you will be kept informed of progress and a future date for a response will be agreed.

Although we aim to provide a high quality service, there are times when we get it wrong. When that happens we will do the following.

  • Offer you an apology.
  • Review the care we provided or the way we managed the incident and reflect on what happened in a way that helps us to learn from the experience.
  • Use your experience to improve our policies and practice.
  • Where appropriate, create a specific care plan, with the involvement and agreement of the patient involved.
  • Explain what we have done to address the issues raised and prevent them happening again.
  •  Work closely with any other agency involved so that we can offer a ‘joined-up’ approach.

Complaint submission form

Staff Access

Data Protection

A B Medical Services (UK) Ltd  may hold data about submissions and /or inquiries made hereafter in line with the current Data Protection / GDPR legislation. We are registered as a data controller / processor with the UK ICO. A B Medical Services (UK) Ltd will never use your data without consent and will never share this data without explicit consent. Please refer to our full Data Protection policy.

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Call:  03443 100 150

24/7 Contact: +44 (0)7590 542 513


(UK) In a medical emergency dial 999 or 112

CQC inspected and rated good